If you are unsatisfied with your purchase
Should you be unsatisfied for any reason with your order, you have the right to return one or more products and receive a reimbursement equal to the price of the returned products. It is not however possible to change a purchased product for another one.
Before shipping your returns back to COLTELLERIE BERTI make out the Returns Form and make sure you comply with the Conditions for returns.
COLTELLERIE BERTI will not accept returns unless all the conditions are fulfilled.
Conditions of return
Please inspect the products you received from COLTELLERIE BERTI carefully, to make sure you are satisfied with your purchase, before starting to use them, since returned items will not be accepted if they are not in the same conditions as you received them in or are not in their original packaging.
Returned knives must not be used or washed.
Packaging, especially the wooden boxes, must arrive complete. If they arrive broken, their cost will be charged and deducted from the reimbursement.
Before shipping back your package, you must make out the Return Form online.
Returns must be delivered to the courier within 10 working days after you received the order. Returned products belonging to a single order must be sent in a single shipment: COLTELLERIE BERTI will not accept returns from a single order shipped at different times. Products belonging to a set cannot be returned individually.
Should you fail to comply with any of these conditions, COLTELLERIE BERTI will not be able to accept your returns, and the items will be shipped back to you at your expense.
Send the returned item to COLTELLERIE BERTI.
Returns travel under the responsibility of the person shipping the goods to be returned.
All reshipping costs, including any customs charges, will be charged totally to the person reshipping.
You can ask to organise the withdrawal. The cost of this service will be made known previously and if you accept, the amount will be taken off the reimbursement you are entitled to because of the return.
COLTELLERIE BERTI will receive the returned items and make sure all the requirements have been complied with. You will then receive an e-mail confirming the returns were accepted.
This process may take up to 3 working days after delivery of the package to the warehouse.
Reimbursement on PayPal account: reimbursement will be visible within 48 hours. Actual reimbursement on the credit card associated with your PayPal account depends on the bank which issued the card.
Reimbursement for orders paid in cash on delivery: reimbursement will be on the Current Account you specified. If the data you wrote are right, the reimbursed amount should be visible on the Bank Statement of the month following the request.
What will be reimbursed
In case of returns, only the price paid for the goods returned will be reimbursed, not accessory charges (gift package, shipment and payment).
For returns from non-EEC countries, Coltellerie Berti does not refund costs of release from customs paid by the customer at the time of delivery and does not pay re-importing costs. Returns will be accepted only if delivered with re-shipping and customs costs paid for by the person returning the goods.